Description: As product development professionals, we know that getting customer feedback is a key component of the product development process. If crafted carefully, these sessions can uncover true unmet needs, unlock the next product innovation, and create market share gains, all while creating something that contributes to society. As quoted during one of our last focus groups, “Magic stuff happens here.” When designing your research, are you doing all that you can to promote inclusive thinking? By focusing on the design of your study—through overall theme and by paying attention to the details in the process—you can uncover new perspectives that you may not have considered, if not for being deliberate in your actions. Instead of just avoiding structures that create biases, we need to actively incorporate inclusivity. Our team performed a study titled “Designing Solutions to Empower Women,” which focused on women’s viewpoints and how those could be incorporated into life insurance product development. I would love to share some of my experiences and tips collected along the way.

Description: Heart disease, critical illness insurance and the path to change – a personal essay by Jing Lang, FSA, FCIA, FLMI.

Description: Report of recent IAA event in Tokyo.

Description: The article is an overview of the life insurance business in the Middle-East. It presents the history and culture of the region and the impact on shaping the life insurance products. The article then presents surrounding economic, political and demographic environment as well as business challenges and opportunities. Finally, the article presents the market position on the digital transformation.